How to Download Printer Software for Mac
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HP Printers - HP Easy Start Software Installation Fails (Mac)
This document is for HP printers with wireless or wired network connections and Mac.
The HP Easy Outset guided installation app for Mac does non download the impress driver for a wireless or wired network connexion and the installation fails. Read these steps to connect your printer and troubleshoot whatever network issues.
Footstep 1: Check the network and printer connection status
Make certain your network is working correctly and that the printer is ready for the network setup.
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If you are using a wireless router, check your router'due south documentation or support site to make sure it meets the following requirements:
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Bank check the router ring: Many routers can operate in both 2.4 GHz and 5.0 GHz frequency bands, merely not all HP printers back up both bands. Make certain the 2.iv GHz router band is enabled and broadcasting. If the router broadcasts separate network names (SSIDs) for each band, connect the printer to the ii.four GHz band SSID.
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Bonjour support: HP recommends routers that support Bonjour, Apple's network discovery software. Connecting with Bonjour is the best way to find the printer and back up wireless printing.
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Confirm that the printer is gear up for the network setup.
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Wireless network connection: On the printer, open up the Wireless network or Settings menu to brand sure the wireless signal is turned on and enabled. Brand sure the wireless icon light is either on and steady or blinking.
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Wired network connexion: Cheque that the cable is continued to the printer Ethernet port and to an available port on the router. The green link lite should be steady, and the orange action light should blink when the cable is connected.
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On the Mac, click the network icon in the carte bar to view the network name and condition of the connection.
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If the selected network is not yours (for instance, if you continued to a neighbor'south or a guest network), you must reconnect to your own network to complete the printer setup.
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If the network bespeak strength is weak, move the computer and printer closer to the router, position the devices away from large metallic objects such every bit bookcases, and move away from devices that emit radio signals such as microwaves and cordless phones.
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If the network condition is not continued, confirm that your network is working correctly, and so bank check the condition again. Make sure a check mark displays next to the network proper noun.
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Disconnect from any Virtual Individual Networks (VPN) before installing the printer software.
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Try installing the HP software again.
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If the install completes, the issue is resolved.
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If the install fails, continue to the side by side step.
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Step 2: Manually connect the printer to your network
Try connecting the printer to your network manually so that the HP Like shooting fish in a barrel Start installer can observe the printer. Click your connection type for general guidelines on connecting the printer to the computer or to your wired or wireless network.
annotation:Available connection types vary by printer model.
Step 3: Temporarily disable firewall software on the estimator
Firewall software helps block threats from outside your network, but some settings or configurations tin block communication with network printers. Temporarily disable firewall software on your calculator.
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Click the Apple menu, then click Organization Preferences.
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Click Security & Privacy.
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On the Security & Privacy window, click Firewall, then click Firewall: Off.
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Try installing the HP software over again.
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If the install completes, the issue is resolved.
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If the install fails, keep to the next step.
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Step 4: Reset the impress system
Reset the print organization through the printer driver.
caution:Resetting the print system deletes all printers in the queue. This includes both HP and non-HP printers.
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Click the Apple menu, and and then click System Preferences.
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Depending on your operating organization, click Impress & Browse or Printers & Scanners.
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Right-click the blank space in the Printers listing, and and then click Reset printing organisation.
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In the confirmation window, click Reset in the confirmation window.
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Type the Ambassador proper noun and password, and so click OK.
Await for the printing system to reset. When complete, no printers should brandish in the listing.
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Try installing the HP software over again.
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If the install completes, the issue is resolved.
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If the install fails, go on to the next step.
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Step 5: Restart the computer, printer, and router
Restarting network devices can resolve many network or communication errors.
notation:The following steps temporarily disconnect network and Net connections, and require restarting your computer. Consummate whatever tasks or downloads in progress earlier you lot continue.
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Disconnect the power cord from the router.
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Plough off the printer.
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Close all running programs on your computer, including the HP software installation window, and then turn off the computer.
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Reconnect the ability cord to the router, and then await for the Internet activity low-cal to display a normal connected status.
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Turn on the printer.
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Turn on the computer.
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Try installing the HP software again.
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If the install completes, the outcome is resolved.
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If the install fails, continue to the side by side pace.
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Step half-dozen: Uninstall the HP software
Some HP software components might have installed incorrectly, even if the commuter and printer setup did not complete. Uninstall the HP software, and then restart the Mac.
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Click Finder in the Dock.
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In the menu bar, click Go, click Applications, and then open the HP or Hewlett Packard folder.
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Double-click HP Uninstaller, and so follow the on-screen instructions to remove the HP software from the computer.
Continue to the next footstep.
Step vii: Reinstall the HP software
Go to the HP website to download and install the most current version of the Mac commuter and software for your printer.
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Plow on the printer.
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If your printer is connected to the computer with a USB cable, disconnect the cable from the printer. The software installation prompts you to connect the cable if needed.
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If a Let's identify your product to get started page displays, click Printer, type your printer model number, and then click Submit.
The software results page for your printer displays with the default operating arrangement selected.
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If you demand to modify the operating system, click Change, select your version, and then click Change.
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Click Download next to HP Easy Start or adjacent to the full feature commuter, depending on the option that displays.
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Open the Downloads folder, and and so open the HP Easy Get-go file or the total feature driver .dmg file to begin the installation.
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Follow the on-screen instructions to set upward the printer connectedness and install the software.
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If y'all are prompted to add the printer to the printer queue, click the name of your printer, click the Use or Print Using menu, select the name of your printer in the pop-up menu, and so click Add.
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Return to the HP installer to complete the installation.
Oftentimes asked questions (FAQs)
Review this list of frequently asked questions about installing and using your HP printer with a Mac.
How to Download Printer Software for Mac
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